Shipping Policy

Last Updated: June 28, 2026

Thank you for shopping with Biovia. We are committed to providing reliable shipping and keeping you informed throughout the delivery process.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully confirmed.

Orders are not processed or shipped on weekends or U.S. public holidays.

If we experience a high volume of orders, processing times may be slightly delayed. We appreciate your patience.

Shipping Times

Estimated delivery times are as follows:

• United States: 7–15 business days

• Canada: 7–18 business days

• United Kingdom: 7–15 business days

• Australia: 8–18 business days

• Europe: 8–20 business days

• Other International Destinations: 10–25 business days

Delivery times are estimates and may vary depending on customs clearance, weather conditions, carrier delays, and other circumstances beyond our control.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and selected shipping method.

From time to time, we may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take 24–72 hours to become available after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order has already been shipped, Biovia cannot guarantee recovery or replacement of the package.

Lost or Delayed Packages

If your package appears to be significantly delayed or lost, please contact us at:

Email: helpbiovia@hotmail.com

We will work with the shipping carrier to investigate the issue and determine the appropriate resolution.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Delivered but Not Received

If tracking shows that your order has been delivered but you have not received it, we recommend:

• Checking around your delivery location.

• Asking household members or neighbors.

• Contacting the shipping carrier.

• Contacting us if the package cannot be located.

Multiple Shipments

Because we work with multiple fulfillment partners, your order may arrive in separate packages. If this occurs, each shipment will have its own tracking information.

Contact Us

If you have any questions regarding shipping, please contact our Customer Support team.

Email: helpbiovia@hotmail.com

Business Hours:

Monday – Friday

9:00 AM – 5:00 PM (EST)